Shipping Policy

Order Processing

We strive to process in-stock orders within 24 hours on business days. Processing times may vary for pre-orders, professional devices, special handling items or orders requiring additional verification.

Shipping Methods and Costs

Available shipping methods are displayed at checkout when online ordering is active. Charges may be flat or item-specific and can vary by order type and destination. The full shipping charge is shown before payment.

Local Pickup

Local pickup may be available for select items at our Paramount, California office. Please contact our customer service team before placing your order to confirm availability and pickup instructions.

Special Shipping Instructions

If you have special shipping instructions, contact us before placing your order. We will do our best to accommodate reasonable requests, but special handling cannot be guaranteed after an order has been submitted.

Once your order ships, you will receive a confirmation email with tracking information when tracking is available. Shipping times may vary by shipping method, carrier and destination. MDERMA LAB is not responsible for delays caused by carriers, customs, weather, address issues or other unforeseen circumstances.

Duties and Taxes

For international orders, import duties, taxes, VAT, customs fees or brokerage fees may apply depending on the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

We do not control customs charges and cannot estimate the exact amount, as customs rules vary by country. By placing an order, you agree to cover any applicable import duties, taxes or customs-related fees required by your local authorities. If the recipient refuses customs fees and the shipment is returned, the customer is responsible for return shipping costs and associated fees.