Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on the site and update the "Last updated" date.

How We Collect and Use Personal Information

To provide the Services, we may collect personal information from you, from your use of the site and from service providers that support our business. The information we collect and use depends on how you interact with MDERMA LAB.

We may use information to communicate with you, provide or improve the Services, process orders, comply with legal obligations, enforce our terms and protect the Services, our rights and the rights of users or others.

Information We Collect Directly from You

• Contact details, including name, address, phone number and email address.
• Order information, including billing address, shipping address, payment confirmation and contact information.
• Account information, including username, password and security information where accounts are available.
• Customer support information that you choose to include in communications with us.

Some features may require you to provide certain information. If you choose not to provide it, you may not be able to access those features.

Information We Collect About Usage

We may automatically collect certain information about your interaction with the site, including device information, browser information, network connection, IP address and other usage data. We may use cookies, pixels and similar technologies to support this collection.

We use Google Analytics to understand website traffic and interactions, such as page views, device and browser information, approximate location and engagement data. Learn more about how Google uses information from sites or apps that use its services.

Information We Obtain from Third Parties

We may obtain information from vendors and service providers who support our site and services, such as ecommerce platform providers, payment processors, shipping carriers, analytics providers, marketing partners and customer service tools. Payment processors may collect payment information to process transactions and fulfill orders.

How We Use Personal Information

• Providing products and services, including payment processing, order fulfillment, shipping, returns and exchanges.
• Managing accounts, purchases, consultation requests, training inquiries and distributor communications.
• Marketing and advertising, including promotional communications where permitted by law.
• Security and fraud prevention, including detecting and investigating potentially illegal or malicious activity.
• Customer support, service improvement and business operations.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With vendors or service providers who perform services on our behalf.
• With business and marketing partners that help provide services or promote products.
• When you direct, request or consent to disclosure of information to a third party.
• With affiliates or within our corporate group.
• In connection with business transactions, legal obligations or protection of rights, safety and security.

Third Party Websites and Links

Our site may link to websites or platforms operated by third parties. If you follow links to sites not controlled by MDERMA LAB, please review their privacy and security policies and terms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information. However, no method of transmission or storage can be guaranteed as perfectly secure. We retain information as needed for business, legal, tax, accounting and operational purposes.

Your Rights

Depending on where you live, you may have rights related to your personal information, such as the right to access, delete, correct or restrict processing. California residents may have additional privacy rights under applicable California privacy laws. To exercise available rights, contact us using the information below.

Complaints

If you have concerns about how we process personal information, please contact us. You may also have the right to appeal a decision or lodge a complaint with your local data protection authority, depending on your location.

International Users

We may transfer, store and process personal information outside your country of residence, including in the United States.

Contact

If you have questions about this Privacy Policy or want to exercise available privacy rights, email web@wiserliving.net, call 562-529-5343, or contact us at 14735 Garfield Ave, Paramount, CA 90723, United States.